Returns & Refunds
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive your order. Please email us at info@heyvivre.com within that time if you are not satisfied with your purchase so that we can resolve any issues.
To be eligible for a return and refund, you must confirm in writing that you would like to apply for a refund (contact us at info@heyvivre.com) and we will send you a return shipment address. Please note, we do not cover the shipment cost of returned items. You assume any risk of lost, theft or damaged goods during transit. Vivre Holdings Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Refunds will be processed within 90 days from the date the refund is approved, and will be refunded to the same card or payment method used when making the initial purchase on our site.